Frequently Asked Questions

1. How do I book an appointment?

Appointments can be requested through our website, by phone, or by email. Once we review your service needs, location, and scheduling preferences, we will confirm availability and provide a quote before booking.

2. Do you provide mobile services?

Yes. We offer mobile services for homes, workplaces, facilities, and other approved locations. Travel availability and fees depend on distance and scheduling.

3. How much do your services cost?

Pricing varies based on the type of service, number of clients, location, and urgency. Because no two visits are exactly the same, we provide customized quotes rather than flat online pricing. You will always receive a clear quote before services are rendered.

4. Are lab fees included in your pricing?

Lab fees are typically separate unless otherwise stated. If you are using a third-party lab or have an existing kit, we can accommodate that. Bundled pricing may be available for certain services.

5. What areas do you serve?

We primarily serve Metro Detroit and surrounding areas. Extended travel may be available upon request and is quoted based on distance.

6. What payment methods do you accept?

We accept most major forms of payment. Payment details and requirements are discussed at the time of booking.

7. Is payment required in advance?

Some services may require payment at the time of booking, while others are due at the time of service. This will be clearly communicated before your appointment is confirmed.

8. What is your cancellation or no-show policy

Appointments cancelled with short notice or missed without notice may be subject to a cancellation or no-show fee. These policies are explained at booking to ensure transparency.

9. Do you work with employers, clinics, or organizations?

Yes. We provide services for employers, clinics, schools, and other organizations. Group services and recurring visits are available and quoted individually.

10. Are your services compliant and confidential?

Absolutely. We follow strict confidentiality, chain-of-custody, and handling protocols to ensure compliance and client privacy at all times.

11. What experience do your phlebotomists have?

Our services are performed by trained professionals with extensive experience in mobile and clinical settings. We focus on quality, safety, and patient comfort.

12. Do you offer same-day or after-hours appointments?

Same-day, after-hours, and weekend appointments may be available depending on schedule and location. These requests are handled on a case-by-case basis.

13. How do I get a quote?

You can request a quote through our website or contact us directly. Please include the service needed, location, number of clients, and preferred date and time so we can respond quickly.

14. Why don’t you list prices online?

We believe personalized service deserves personalized pricing. Listing flat prices often creates confusion or inaccurate expectations. Our approach ensures fairness, clarity, and no surprises.