Policies & Procedures

Policies & Disclosures

Clear Choice Lab Solutions is committed to protecting client privacy, ensuring transparency in our services, and maintaining compliance with applicable healthcare and regulatory standards. The following policies apply to all services provided.

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Privacy Policy

Clear Choice Lab Solutions collects limited personal information necessary to provide services, respond to inquiries, and schedule appointments. This may include name, contact information, appointment details, and payment information.

We use collected information solely for:

• Scheduling and delivering requested services

• Communicating with clients

• Processing payments

• Meeting regulatory and legal requirements

We do not sell, rent, or share personal information for marketing purposes. Third-party services such as scheduling platforms, email providers, and payment processors may be used to support business operations and are required to maintain appropriate data security measures.

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HIPAA Notice of Privacy Practices (Summary)

Clear Choice Lab Solutions is committed to protecting the confidentiality of Protected Health Information (PHI) in accordance with applicable privacy laws.

PHI is used only for:

• Specimen collection and processing

• Coordination with authorized laboratories, TPAs, or healthcare providers

• Billing and required regulatory reporting

PHI is disclosed only as permitted or required by law.

A full HIPAA Notice of Privacy Practices is available upon request.

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Terms & Conditions of Service

By scheduling or receiving services from Clear Choice Lab Solutions, clients agree to the following:

• Valid government-issued photo identification is required at the time of service.

• Accurate and complete information must be provided by the client.

• Services may be refused if identification, documentation, or consent requirements are not met.

• Payment is due as outlined at the time of scheduling or service.

• Certain services may require additional documentation or authorization.

Clear Choice Lab Solutions reserves the right to refuse service when safety, compliance, or regulatory requirements cannot be met.

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Appointment, Cancellation & No-Show Policy

To ensure availability and efficiency:

• Appointments must be canceled or rescheduled within the stated notice period.

• Late arrivals may result in shortened services or rescheduling.

• Failure to appear for a scheduled appointment may result in a no-show fee.

• Emergency or weather-related exceptions may apply at the discretion of Clear Choice Lab Solutions.

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Refund Policy

Refunds may be issued when services cannot be completed due to operational limitations or provider availability.

Refunds are not provided for completed services, late cancellations, or no-shows.

Approved refunds are processed within a reasonable timeframe based on the original payment method.

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Accessibility Statement

Clear Choice Lab Solutions is committed to providing accessible services. Clients requiring accommodations are encouraged to notify us in advance so appropriate arrangements can be made.

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Disclaimer

Clear Choice Lab Solutions provides mobile specimen collection and related support services only. We do not diagnose medical conditions or interpret test results.

All test analysis and result interpretation are performed by licensed laboratories or authorized healthcare providers. Clients with urgent medical concerns should seek immediate medical attention or contact emergency services.

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Policy Updates

Policies may be updated periodically to reflect regulatory changes or operational needs. The most current version will always be available on our website.